Contact us
One address, read by a person. There is no ticket system and no chatbot in front of it.
Last updated 2 October 2026
Support
We reply within 2 working days, usually sooner. Write from the address on your account where you can — it saves a round trip proving who you are.
What to include
It helps to say what you were doing and what happened instead. For a video that would not import, the link is worth pasting. For a billing question, the date and amount. For anything that looked wrong on screen, a screenshot settles it faster than a description.
Business details
Specific things
- Closing your account and deleting your data — email us from the address you signed up with and we will do it within 30 days. See the privacy policy.
- Refunds and billing — see the refund and cancellation policy, then write to us with the date and amount.
- Copyright — if material here has been used in a way you did not permit, tell us what and where, and we will act on it.